Secure Shopping Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed the details are permanently removed from the website. Delivery Promise All orders are normally dispatched to the delivery address that you supply within 14 days of placing your order. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised dispatch date and given the opportunity to cancel your order. Your credit card will be debited prior to dispatch of your order. Delivery costs All of our products have been weighed and the site then calculates the relevant postage cost from the royal mail tariffs. http://www.royalmail.com. We post everything first class within the UK and use regular airmail for all overseas postage. Supply of Goods Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order. Pricing The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.